PulliSupports the Service Management Authority for SLAs and monitors KPIs. /liliPrimary interface with customers and Service Owners for service management. /liliLeads Change and Configuration Management activities. /liliLeads development and execution of Project Management Plans. /li /ulpbSkill, Knowledge Experience: /b /pulliValid security clearance. /liliMinimum 2 years ICT service management experience. /liliExperience in planning, resource allocation, and risk management. /liliAbility to work independently and multitask. /liliTeam collaboration skills. /liliStress handling, empathy, customer focus. /li /ul /p #J-18808-Ljbffr