PpAs an IT Operations at Vodafone Automotive (VFA), you will be a key member of the IT Operations team under the leadership of the IT Operations Manager. Your primary responsibility is to ensure seamless deployment, support, and troubleshooting of IT services essential to the company’s daily operations. You will play a critical role in maintaining the reliability, security, and performance of our IT infrastructure. /p h3Key Accountabilities and Decision Ownership /h3 ul libDeployment: /b Collaborate with the IT Operations Manager and other teams to deploy and configure IT services, including hardware (HW), software (SW), and networking components. /li libSupport: /b Provide technical assistance to end-users, resolving IT-related issues and ensuring employees have access to the necessary tools and resources. /li libTroubleshooting: /b Diagnose and resolve IT issues promptly to minimize downtime and operational disruptions. /li libSystem Maintenance: /b Perform routine maintenance tasks such as system updates, patches, and backups to ensure reliability and security. /li libDocumentation: /b Maintain accurate records of IT systems, configurations, and procedures. /li libCollaboration: /b Work with cross-functional teams to implement IT solutions and enhancements that improve efficiency and productivity. /li libSecurity: /b Ensure compliance with security protocols and best practices, supporting data protection initiatives. /li /ul h3Core Competencies, Knowledge and Experience /h3 ul liDeployment of IT services, including hardware and software. /li liEnd-user support and issue resolution. /li liTroubleshooting and problem-solving. /li liSystem maintenance and performance optimization /li liKnowledge of key protocols and formats for Application Programming Interfaces (APIs), including HTTP/HTTPS, JSON, and XML. /li liKubernetes and related DevOps practices. /li liOperational management of complex platforms based on standard databases (Oracle/SQL), Linux, Java, and common packages. /li /ul h3Must-Have Technical / Professional Qualifications /h3 ul liBachelor’s degree in information technology, Computer Science, or related field. /li liProven experience in IT operations, system administration, or similar roles. /li liStrong analytical and problem-solving skills for effective troubleshooting. /li liExcellent communication and teamwork abilities. /li liProactive and customer-focused approach to IT support. /li liRelevant certificates (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage. /li /ul /p #J-18808-Ljbffr