PuHiring : /u Head of Support – Must Be an Experienced Trader /ppbFull-Time | Remote | Prop Trading Firm | Immediate Start /b /ppWe’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data. /ppIf you’re the person everyone goes to when a trading issue needs solving — this is your position. /ppbYour Role : /b /ppYou’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine. /ppWhat You Need to Bring : /ppAdvanced knowledge of trading (Forex / CFDs / Crypto) /ppStrong understanding of prop firm structure (challenges, funding models, etc.) /ppExperience using or managing MetaTrader (MT4 / MT5) platforms /ppAbility to evaluate trade histories, verify account breaches, and explain decisions /ppLeadership experience (ideally led support or ops teams before) /ppHigh stress tolerance and proactive mindset — you step in, not back, when things go wrong /p #J-18808-Ljbffr