Job Title
Customer Service Representative Italy (m/f/x)*
Overview
Solventum is a healthcare company focused on creating innovative solutions that help professionals perform at their best. The role supports the NPWT business in Italy as a permanent member of the front‑line customer service team, delivering excellent customer service and contributing to high order accuracy and complaint resolution.
Responsibilities
* Provide professional support to healthcare industry customers via phone, email, and an online ordering portal.
* Process orders and inquiries punctually and accurately, considering customer requirements and internal delivery deadlines.
* Track and control delivery dates and clarify outstanding deliveries.
* Record, escalation, and resolution of complaints efficiently.
* Collaborate closely with operations, logistics, sales, and finance to deliver maximum customer service and reduce sales administrative workload.
* Ensure comprehensive customer information about product portfolio, promotional activities, and service offerings.
* Promote customer orientation within the department, organization, and externally.
* Continuously improve processes within daily work and cross‑functional processing.
* Assume internal Super User or Specialist tasks when ready.
Qualifications
* Bachelor’s degree or high‑school diploma with relevant experience.
* Minimum three years of commercial apprenticeship or professional experience in customer service with exposure to multichannel service.
* Experience in internal or inside sales or a contact center is an advantage.
* Structured and reliable work style, attention to detail, and accuracy.
* High level of service and customer orientation combined with a goal‑oriented communication style.
* Enjoyment of direct customer contact and a high level of service.
* Assume personal responsibility for customer satisfaction.
* Ability to thrive in dynamic, fast‑moving environments.
* Empathy, listening skills, and friendliness with competent charisma, especially on the phone.
* Good verbal and written language skills.
* Experience with ERP systems (e.g., SAP, Oracle) and CRM systems (e.g., Salesforce.com) is ideal.
* Enjoy working in an international environment and strong teamwork.
Work Location
* Hybrid eligible – remote work permitted, but on‑site presence required in Pioltello at least two days per week.
Benefits
Solventum offers competitive pay and benefits and programs to support physical and financial well‑being.
Equal Opportunity Employer
Solventum is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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