Local IT Technician - Crespellano Responsibilities ITSMS Tool Set (Ticket Management Software) Correctly track incidents and calls timely and accurately Respond to computer related service and trouble calls Ability to resolve Windows 10 and MAC OS Operating System Errors Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects Understanding of Antivirus Protection Software, and VPN Solutions (Desktops/Laptops) - Hardware and Software Troubleshooting Some hardware support experience required e.g. installing memory/hard drives Diagnose printer and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Basic Network troubleshooting skills and knowledge Experienced with Apple Products (MacOS/IpadOS/IOS) Experience with Mobile Device Support (IOS/Android) Move workstations and peripherals, as required Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes) Proficient with 'Remote Worker' technology, accessibility troubleshooting sk Skills and Experience 2 Years' experience in an IT-Support Role ITIL certified Proficient in Microsoft Office 2016/2019/Office365 Suite Proficient in collaboration Tools Teams/Skype/Zoom Ability to communicate technical information to non-technical audiences Strong sense of customer service, good organizational skills Excellent verbal and written communication skills in English and Italian Ability to multitask, team focused Job Types: Full-time, Permanent Work Location: In person