Reliability Operations Senior Specialist
Sisal Group S.p.a
Sport, giochi, hobby
Specialista Senior / Project Manager
About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars. We embody innovation and ambition, with significant growth potential in a dynamic market.
What you’ll do:
1. Join the Operations Reliability & Security team, contributing to the observability and stability of critical IT services;
2. Support the Incident Management process (24/7 on-call rotation), actively participating in war rooms and root cause analysis;
3. Ensure real-time monitoring and troubleshooting using tools such as Splunk, Dynatrace, and CheckMK to detect and analyze incidents, anomalies, and performance issues;
4. Identify and implement workarounds to quickly restore service availability in case of critical incidents, minimizing business impact;
5. Collaborate with application and infrastructure teams to identify and resolve performance bottlenecks, driving continuous improvements;
6. Perform trend analysis on system and application performance, identifying patterns and proposing proactive measures to optimize reliability;
7. Lead and manage the Problem Management process by tracking follow-ups, prioritizing issues, assigning ownership, and ensuring timely resolution through structured reports;
8. Write detailed incident reports for major incidents, documenting impacts, root causes, resolution actions, and follow-up measures;
9. Work closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement.
What you’ll bring:
1. Proven experience in reliability operations, application monitoring, or IT incident management within a high-availability environment;
2. A degree in Computer Science, Engineering, or a related technical field;
3. Strong expertise in observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms;
4. Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles;
5. Ability to analyze performance trends, detect anomalies, and propose actionable solutions;
6. Experience in Incident and Problem Management, with a structured approach to troubleshooting and root cause identification;
7. Strong collaboration and communication skills, ensuring alignment between technical and business teams;
8. A proactive mindset, focusing on continuous improvement and operational excellence;
9. Fluency in English and Italian is required, with strong written and verbal communication skills.
Why choose us:
1. Permanent contract with Hybrid Work;
2. Supplemental Health Insurance;
3. The option to join our company share saving scheme.
Choose us also for:
1. An inclusive work environment and participation in initiatives focused on Diversity & Inclusion;
2. Well-Being Support: online meditation courses, medical online service, and counseling with certified psychologists and coaches;
3. Learning and Development: access to a training platform, workshops, conferences, and our FlexiLearning program, dedicating at least 4 hours per month for your professional growth;
4. Parental Leave Packages: additional support for you, your children, and financial aid for mothers.
Much more about us:
* Visit our blog Inside to hear directly from our employees: Inside
Flutter is an Equal Opportunity Employer. We value diversity and inclusion and welcome candidates regardless of age, culture, religion, ethnicity, sexual orientation, gender identity, or expression.
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