About Amazon
Amazon.com, Inc. is a Fortune 500 company based in Seattle that operates one of the world’s largest internet retailers. Amazon seeks to be Earth’s most customer‑centric company and operates retail websites in 15 countries.
Role Overview
The Amazon Advertising Success Team (AST) assists with onboarding new advertisers and optimizing accounts of existing advertisers on SSPA or SA. This role works with new and existing advertisers to identify business opportunities, review product listings, create advertising campaigns, and adopt high‑value actions that influence advertiser success.
Key Responsibilities
* Serve as main point of contact for advertisers and act as an enabler for sales & marketing initiatives via 1:1 outreach.
* Educate advertisers on Amazon Advertising products and analyze campaign performance to recommend and implement optimizations.
* Understand performance advertising and use tools to fix campaign set‑up and support optimization.
* Provide education and online training for advertisers through 1:1 programs.
* Respond promptly and accurately to advertiser queries and troubleshoot technical or implementation issues.
* Identify opportunities to improve Amazon product based on customer feedback, data analysis, and feature gaps.
* Own a portfolio of accounts – standard and high‑value advertisers.
* Analyze account performance against key metrics to recommend optimization solutions.
* Monitor and communicate campaign progress through regular activity reports and insights.
* Work with internal teams to identify and solve issues blocking advertiser performance.
* Prepare documents on best practices, SOPs, and framework for innovations.
* Mentor new joiners and bring them up to speed with program and process.
Basic Qualifications
* Experience in e‑commerce or online advertising.
* Bachelor’s or postgraduate degree in Digital Marketing or related streams (MBA is a plus).
* 4‑6 years of sales/marketing experience; individual contributor for 2 years is an advantage.
* Prior experience managing global clients and owning performance goals.
* Superior verbal and written communication skills.
* Advanced computer literacy, especially Microsoft Office (Excel, Access, Word, PowerPoint).
* Strong judgment and flexibility to balance program requirements and tight deadlines.
* Organized, team player willing to roll up sleeves.
* Flexible to work in rotational shifts.
Preferred Qualifications
* MBA in Digital Advertising or related Master’s degree.
* Experience in e‑commerce, retail, sales, marketing, or advertising.
* Passion for online advertising with a track record of outstanding results.
* Experience interpreting data and making business recommendations.
* High attention to detail and ability to manage multiple competing priorities.
* Experience in data analysis and education.
* Google AdWords/Bing Ads certification (benefit).
* Advanced computer literacy in Microsoft Excel and SQL.
* Experience with Salesforce (advantage).
Equal Opportunity
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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