WHAT MAKES US US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow, learn, and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! WHY THIS ROLE IS IMPORTANT TO US
We are hiring a Service Delivery Associate to join our Service Delivery team at the SimCorp office in Pistoia or Trieste. WHAT YOU WILL BE RESPONSIBLE FOR
Evaluate problems and issues which occur in SimCorp Dimension at internal or external clients to provide convincing and timely solutions. Co‑operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best‑practice solutions. Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal future‑oriented way. Implement additional functionality in SimCorp Dimension for existing customers, also addressing issues in new areas of expertise to fulfil our clients’ demand for additional value‑adding functionality. Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements. Co‑operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients. Contribute to knowledge transfer by conducting training or ad‑hoc coaching and developing new training to ensure the clients use the software in an optimal way. Contribute to wider policy making including the development of practices, processes and procedures and provide input to the strategic direction of the function. Work on the EMEA shift with occasional weekend and public holiday duties. Extended hours may also be required at times. W HAT WE VALUE
We expect you to be good at several of the following and be able to – and interested in – learning the rest. Educational background in STEM or Finance. Know‑how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows. Good methodical skills and attention to detail. Problem‑solving skills and a solution‑focused attitude. Proven record of delivering high client satisfaction. Ability to work well in a time‑sensitive situation. Efficient communication and consulting skills. Team spirit and a desire to share your knowledge. Fluency in English; additional language abilities would be of advantage. BENEFITS
Hybrid working model (2 days per week in the Pistoia / Trieste office). Health insurance and pension plan connected to labor agreement. 13th and 14th month pay plus annual performance bonus. Buoni pasto (850 EUR per day). Professional training and courses (starting from a 3‑week SimCorp Dimension Academy). Possibility to develop your career in an international environment. Integration events and health‑related initiatives. Up to 20 remote‑work days abroad per calendar year. NEXT STEP
Please send us your application in English via our career site as soon as possible. Only applications sent through our system will be processed. We recognize that bias can unintentionally occur in our recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as a photo, age or any non‑professional information from your application. We are an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees so that we can provide best‑in‑class solutions to our clients.
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