Permanent position
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, high aesthetics, and innovative solutions. We continue to push boundaries by combining tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories. Our mission, embodied in our name and emblem, is to implement bold ideas with craftsmanship and create refined products for people with high expectations. With over 3,000 employees, we foster a culture that inspires potential, growth, and achievement.
We are seeking a Client Advisor who actively contributes to maximizing boutique performance through sales achievement and strategic objectives, ensuring excellent customer experience and profitability.
This is a part-time, permanent contract open to Chinese-speaking candidates, based at the Montblanc Milan Malpensa boutique.
Located at Malpensa airport, the role requires working 20 hours per week, with 4-hour shifts, any 5 out of 7 days.
How will you make an impact? You will:
* Strive to meet boutique and personal sales targets through active participation in daily sales activities.
* Greet, serve, and advise clients, providing excellent service and guiding them on product selections.
* Represent Montblanc as an ambassador, embodying the Maison’s values at all times.
* Share your passion for the Maison, explaining the inspiration behind each product.
* Understand the storytelling of each collection and how the Maison has reinterpreted it.
* Handle cash and card transactions, balancing registers and receipts.
* Manage stock deliveries, verify accuracy, check quality, and store items properly.
How will you experience success with us? You will:
* Have previous sales experience in a boutique setting.
* Be fluent in Chinese, English, and Italian.
* Have a strong customer focus and goal orientation.
* Exhibit elegance, good manners, style, and an appreciation for luxury items.
* Be organized, decisive, and skilled in problem-solving.
* Possess a passion for Art and Design.
* Be reliable, responsible, and diligent.
* Be comfortable with digital tools and CRM applications.
* Be committed to the success and development of the boutique.
* Demonstrate excellent selling, communication, and customer service skills.
* Be a supportive team player, ready to assist others.
* Have recent or current experience in Naples to propose client treatments and partnerships.
What makes our group different?
Our strength lies in our diverse arts, cultures, and human skills, fostering untapped potential. We value freedom, loyalty, solidarity, empathy, curiosity, courage, humility, and integrity. We also care for the environment.
Your journey with us:
During the interview, you will meet the HR team, the Boutique Manager, and the Retail Manager.
Learn more about life at Richemont and our maisons below:
#J-18808-Ljbffr