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Customer expansion team leader

Docplanner
Team leader
Pubblicato il Pubblicato 22h fa
Descrizione

Ph3Company Description /h3 pbMioDottore, part of Docplanner Group /b, in a mission to "helping people live longer, healthier lives", is the world's largest healthcare platform, serving patients and healthcare ecosystems in 13 countries across Europe and LATAM. We develop digital Apps and software solutions for doctors, clinics, hospitals, and patients to streamline the healthcare process. Key features include free doctor reviews, instant Online appointment booking, and a network of nearly 2 million healthcare professionals serving bover 260,000 customers globally. /b /p pBacked by leading VCs like Goldman Sachs, One Peak Partners, Point Nine, and Target Global, bMioDottore counts more than 500 people /band the company has been growing organically since 2015, reaching roughly 9.6M unique patient visits and 3M bookings every month. Today is positioned as the Italian and Global healtech operating system. /p h3Job Description /h3 h3The Role /h3 pReporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value. /p h3Key Responsibilities /h3 pAs the Sales Upsell Leader, you will be primarily responsible for: /p ul libLeading and motivating a team of Customer Expansion Specialists /b, ensuring high performance and a quality commercial approach /li libDefining the Upsell strategy /b across various client segments, optimizing processes and minimizing the Churn rate. /li libPromoting a consultative sales model /b, helping doctors understand the value of the proposed solutions and how they can impact their business. /li libAnalyzing portfolio data /b, identifying growth opportunities and areas for improvement. /li libWorking closely with Marketing, Customer Success, and Product /b to create effective campaigns, initiatives, and materials. /li libMonitoring /bweekly and monthly bKPIs /b, ensuring accurate forecasting. /li /ul h3Qualifications /h3 pbWe are looking for /b /p ul lib3–5 years of experience in sales / customer expansion roles /b(upselling, inside sales, account management). /li libAbility to lead teams and improve performance /b through coaching, processes, and analysis. /li libExperience in SaaS, digital, or tech environments /b. /li libAnalytical skills and familiarity with KPIs, metrics, and CRM /b (Hubspot / Salesforce). /li liProfessional knowledge of bEnglish language. /b /li /ul h3Nice to Have /h3 ul lib1–2 years of experience managing goal-oriented teams /b focused on business objectives. /li libExperience selling marketing products /b (e.g., Google Ads). /li libInterest in the healthcare sector. /b /li /ul h3Additional Information /h3 pbWhat we offer: /b /p ul liTotal compensation aligned with your experience /li liUncapped commission plan. /li liWelfare for you and your family /li liTicket restaurants /li liSmartworking policy 50%, based in Rome /li liKey role in a fast-growing, high-impact company /li /ul h3Selection process /h3 ul liPhone/video screening with HR /li liInterview with Customer Expansion Team Leader /li liInterview with COO /li liInterview with CEO /li /ul /p #J-18808-Ljbffr

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