Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
**Duties and responsibilities**:
- Offer a warm, sincere and personalized welcome to all guests
- Arrange for package delivery and pickup for guests
- Provide guests access to all what our resort and Lago di Como have to offer
- Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
- Be proactive and anticipate the complete requirements to make the experience a success
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel
- Communicate all important details to management and colleagues
- Provide a daily list to the Front Office Manager and/or Manager On Duty of the transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction or help
- Respond to all guests’ needs and requests
- Other activities as deemed appropriate by management
**Requirements**:
- Minimum two-years experience as a Night Concierge/Front Desk Agent in a luxury environment
- Strong written and verbal communication skills
- Proficiency in English, Italian and an additional language
- Able to multi-task
- Must be professional and possess excellent presentation, communication, organization and effective time-management skills
- Must be able to work with flexible schedules and working hours and on weekends/holidays