Sr. Business Operations Manager, CN Expansion, CN Expansion Job ID: 10395548 | Amazon (Shanghai) International Trading Company Limited The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's worldwide stores through recruiting and supporting quality and compliant Sellers from anywhere around the world. Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 20 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN, etc. Key Job Responsibilities
Analytical Insights
Conduct deep‑dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior. Share data‑driven insights with stakeholders from China and international teams.
Sales Operations
Develop and execute 3‑year strategy and annual business plans and strategic initiatives. Ensure operational practices are fully compliant with legislation and policy through monitoring, accountability, auditing, and reviewing all practices. Manage and drive staffing plans, schedules, quality initiatives, performance levels, and process change initiatives.
Cross‑Functional Collaboration
Serve as operational leadership stakeholder in implementing new program elements in partnership with design and development teams. Coordinate with sales organizations globally, Product teams, and Category teams. Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams. Collaborate with senior leadership on strategic initiatives and business planning.
Program Management & Execution
Contribute to operational deployment plans outlining critical and best practice launch activities. Conduct new program initiative readiness assessments and establish goals and success indicators. Drive seller satisfaction by delivering high levels of service through strategic insights and operational standards. Build and execute strategic joint business plans with sellers to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.
Daily Responsibilities
Strategy and Execution
Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization. Collaborate with internal (Marketing, tech, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success.
Monitoring and Goal Setting
Monitor Seller registration to onboarding experience and efficiency. Share goals with global and local PMO teams to enhance the experience and throughput.
Operational Processes
Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success. Partner with China operations team to implement processes that vantaggi Account Manager team's efficiency, process adherence, and more. Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy. Land global initiatives into local operational processes.
Business Reviews and Strategy Planning
Drive regular business reviews with stakeholders. Contribute to strategy planning.
Basic Qualifications
10+ years of Microsoft Excel experience Bachelor's degree or equivalent Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
Experience with SQL Experience presenting to senior leadership
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