At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Purpose
Through your passion for the brand and professionalism, you will be responsible for effectively and efficiently supervising all aspects of the store’s back of house. You will ensure that excellent service is provided to the store staff and that effective communication is maintained with departments and external providers to the store.
Key Responsibilities
* Support the Store Manager with all procedures put in place to streamline and safeguard the store.
* Ensure that the store operates in accordance with store and company administration systems and procedures, and minimise losses including Omnichannel and stock pull back.
* Effectively use space and stock in the back of house to maximise productivity and minimise stock loss through the management of the team and resources.
* Manage the alterations and repairs process, including coordination with on‑site tailors and external vendors, to elevate the client experience.
* Support the Store Manager with any stock‑related collaboration with Marketing, Client Engagement, Merchandising, Visual Merchandising, Facilities, or any other department.
* Receive and handle stock orders received from the hub or warehouse.
* Ensure accuracy of products received and report any discrepancies.
* Keep the back of house tidy and compliant with Health & Safety and Retail Operations and Standards.
* Conduct quality control on all products at all times and report any issues to the store lead.
* Perform ad‑hoc administrative tasks including answering telephone calls, liaising with Customer Service, placing stationery and supermarket orders, and other general administrative duties.
Skills, Knowledge & Experience Required
* Excellent organisational skills and meticulous attention to detail.
* Excellent verbal and written communication skills.
* Ability to work effectively in a busy team environment.
* Flexibility and adaptability to the needs of the business.
* Previous administration and cash‑handling experience.
* Previous experience with SAP (desirable).
* Excellent understanding of all Microsoft Office programs.
* Passion for technology and proven ability to embrace new tools and systems.
* Previous management or supervisory experience in a retail environment.
Seniority level: Not Applicable
Employment type: Full‑time
Industries: Retail Luxury Goods and Jewelry
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