Responsibilities
* Demonstrate conscientiousness regarding cost adherence, keeping costs reasonable and contributing to staying within budget.
* Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
* Perform troubleshooting for service incidents and escalate as appropriate to meet SLA/OLAs, with minimal disruption to the client/customer and business.
* Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan accordingly.
* Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
* Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met.
* Suggest ways to reduce the risk of performing maintenance; work with others to accommodate scheduling needs.
* In alignment with management priorities, hold yourself accountable for end-to-end service quality, completeness, and customer experience (including availability, safety, security, and customer service). Support escalation of issues to the appropriate owner.
* Embody our culture and values.
Qualifications
Required Qualifications:
* High School Diploma or equivalent AND relevant industry experience, OR relevant industry experience and college coursework.
* Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
* Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
* Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
* Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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