Guest Experience Leader
We are seeking an exceptional Guest Experience Leader to oversee the reception team and deliver outstanding guest satisfaction at our resort.
The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence. Key responsibilities include:
- Planning Front Office operations based on occupancy forecasts
- Supervising Front Office team to ensure smooth day-to-day operations
This is a great opportunity for someone who is passionate about delivering outstanding customer service and leading a high-performing team. In this role, you will have the chance to make a real difference in the lives of our guests and help us maintain our reputation for excellence.
As a Guest Experience Leader, you will be responsible for creating a warm and welcoming atmosphere for all guests. You will work closely with other departments to ensure seamless communication and collaboration. Your excellent leadership skills, combined with your passion for customer service, will make you a valuable asset to our team.
To be successful in this role, you will need to possess strong organizational skills, excellent communication skills, and the ability to work well under pressure. If you have a proven track record of delivering exceptional customer service and leading teams to achieve great results, we would love to hear from you.