Associate Customer Success ManagerLocation: Remote – Based in Switzerland or ItalySalary: €71,400 + Bonus + Excellent Benefits PackageLanguages: Fluency in English and Spanish requiredOur client is a rapidly growing technology company operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations.Working with clients across energy, manufacturing, transportation, and critical infrastructure, they help safeguard essential systems through advanced monitoring, analytics, and automation technologies.As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value.This is an exceptional opportunity to join a forward-thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations.Key RequirementsWe’re seeking a confident, customer-focused professional with strong technical understanding and the ability to engage both business and technical stakeholders.Essential Skills and Experience:Fluency in English and Spanish (written and spoken)Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE)Demonstrated success in onboarding, retaining, and growing enterprise accountsProven track record driving customer adoption, usage, and value realisationGood understanding of IT or network security (experience in OT or industrial cybersecurity advantageous)Comfortable delivering product demos, reports, and training sessionsStrong organisational skills and attention to detail in managing customer records and interactionsSkilled in building success playbooks, renewal strategies, and customer recovery plansAbility to engage confidently with stakeholders from technical teams to C-level executivesExcellent communication, interpersonal, and presentation skillsSelf-motivated and capable of managing multiple priorities independentlyDesirable Skills:Fluency in Italian and/or PortugueseExperience in process improvement or scaling Customer Success operationsPassion for customer advocacy, education, and continuous improvementRole & ResponsibilitiesAs a Customer Success Manager, you’ll serve as the primary contact for a portfolio of enterprise clients – ensuring they achieve maximum value from the company’s technology solutions and remain long-term advocates.Key responsibilities include:Managing a portfolio of high-value accounts, ensuring satisfaction and retentionLeading customers through the lifecycle – from onboarding to renewalBuilding tailored Customer Success Plans that align to client goalsDriving adoption, engagement, and revenue growth through proactive communicationIdentifying risks and implementing effective mitigation strategiesResponding to customer queries and escalations with professionalism and urgencyUsing data insights and trend analysis to improve engagement and reportingCollaborating with internal Product, Sales, and Engineering teamsGathering and sharing customer feedback to inform product developmentContributing to internal enablement and external training materialsDelivering both technical briefings and executive-level presentationsWhy Apply?This role offers the chance to make a tangible impact within a mission-driven organisation that sits at the intersection of technology, security, and industrial innovation.If you’re passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the world’s critical infrastructure – we’d love to hear from you.