Pp3 days ago – Be among the first 25 applicants. /p h3What will be your mission? /h3 pAs the Guest Relations Manager, you will be responsible for ensuring upscale, professional, and high‑class guest service experiences before, during, and after their stay. This role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold brand standards through diligent implementation, continuous support, and constructive feedback. /p h3What will you do? /h3 ul liExtend a genuine greeting and warm welcome to arriving guests, providing a professional introduction to the hotel and offering assistance with check‑in procedures. /li liAct as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel’s reputation for exceptional service. /li liResolve guest issues and facilitate additional services such as transportation, reservations, and recommendations for local attractions and services. /li liEnsure all guest reviews are answered and handle comments, suggestions, and complaints, working with Department Heads to create and execute action plans. /li liDevelop positive connections with guests, anticipating their needs to deliver personalized service, recognizing repeat guests and VIPs, and offering special amenities or services. Coordinate VIP greetings and departures with meticulous detail in collaboration with the Front Office Manager and Hotel Director. /li liCollect and analyze guest feedback through surveys, reviews, and direct communication, and take decisive action to enhance guest experiences based on feedback while communicating necessary changes to hotel staff. /li liWork closely with Hotel Heads of Department to ensure quality standards are known and implemented in all areas, providing feedback and suggestions for improvement where necessary. /li liMaintain accurate and up‑to‑date guest profiles, including preferences, special requests, and relevant information to enhance future interactions and stays. /li liIdentify opportunities to upsell hotel services, such as room upgrades, spa treatments, or dining options, and effectively communicate the value of these services to guests. /li liPossess a thorough knowledge of services offered at the destination and key contacts, ensuring that all information provided is up‑to‑date and aligns with quality standards and corporate identity. /li liAssist in the preparation of PR events held in the hotel and review customer loyalty lists, executing commercial actions specifically designed for regular customers. /li /ul h3What are we looking for? /h3 ul liEducation in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended. /li liPrior experience in a guest‑ or customer‑oriented environment at a senior level, with a strong preference for hospitality industry experience and knowledge of hotel procedures. /li liInternational experience is highly valued. /li liFluency in the local language and a high level of English; additional languages are a plus. /li liStrong communication skills (verbal and written) with a proactive approach to resolving issues. /li liExceptional customer focus and a consistent willingness to exceed guests’ expectations. /li liAbility to adapt communication styles to different types of guests, providing personalized service according to their preferences, needs, lifestyles, and ways of interacting. /li liAbility to influence colleagues from other departments to work together toward the same goal (quality). /li liExcellent problem‑solving and multitasking skills. /li liLeadership skills with the ability to motivate a team into high performance. /li liFlexibility and availability to work in shifts and on weekends, depending on hotel occupancy or events. /li /ul h3Why choose us? /h3 pbBenefits /b /p pJoin the World of Anantara and discover our exclusive benefits: global travel discounts, friends family programs, training and development, international career opportunities, a fixed‑term contract, competitive compensation (13th 14th‑month salary, severance payment), free parking for motorbikes, free meals in the employee canteen, uniforms with complimentary laundry, an inclusive corporate culture focused on continuous feedback, and monthly celebrations and recognition of top talent. /p h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pManagement – Hospitality industry /p /p #J-18808-Ljbffr