PpLa posizione è aperta all'interno del team di Reale Group. /ph3Service Business Designer /h3pWho we are, what we do and why we do it /ppWe are a team of Service Designers with a strong focus on Design Thinking methodology, working in the Organization and Process Transformation area of Reale Mutua. /ppWe rethink existing operational models in disruptive ways, aiming to bring benefits throughout the entire value chain. This is because we believe that delivering the best experience to our end customers begins with ensuring the satisfaction of our internal ones. /ph3What you should do /h3pThe Service Business designer will need to analyze processes, services, or products to identify pain points and opportunities. Solutions derived will ensure improved operational models and benefits measurable through KPIs. /ppIn both strategic long-term projects and short tactical ones, the Service Business designer should collaborate with the stakeholders in the following ways: /pulliDesigning a project roadmap, outlining each Minimum Viable Product/Process (MVP) and subsequent developments, and addressing them by following the necessary Design Thinking phases. /liliBuilding and coordinating cross-functional teams. /li /ulpSome key activities include: /pulliUse qualitative and quantitative research (e.g., conduct one-to-one interviews, surveys, data analysis) to understand the problem and measure it with relevant indicators (e.g., timing). /liliAnalyze internal and external environment to identify market gaps, risks, and opportunities (e.g., techniques may include SWOT and PESTEL analysis). /liliLead workshops while contributing to co‑create future user experiences using service tools (e.g., user journeys, system maps, blueprints), while always defining success KPIs. /liliCollaborate with relevant departments to create prototypes of different project elements (e.g., value proposition, business model, marketing campaign, interfaces) and test them using different techniques (e.g., A/B testing). /liliAssist IT and UX designers in writing user stories and flowcharts. /liliPromote continuous improvement by defining UX, technical, and business KPIs for tracking success. /li /ulh3Must have /h3ulliExperience of 3-5 years in Service / Business design, preferably in Insurance / Finance. /liliDesign Thinking methodology knowledge – certification from recognized institutions is a plus (e.g., IDEO, NN group). /liliPositive, flexible (open to change) and diplomatic attitude. /liliBeing assertive, passionate, and kind (moral integrity is a must). /liliWillingness to work onsite when needed, including on short notice. /liliStrong analytical thinking in dealing with complex systems + problem solving when fixing them. /liliUnderstanding of Agile and Lean principles and values – certification from recognized institutions is a plus (e.g., Scrum, Scrum Alliance). /liliPrototyping tools like Figma and Miro. /liliEnglish B2. /li /ulh3Nice to have /h3ulliEducation in Service / Systemic / Strategic Design. /liliSpanish B2. /liliExpertise in Business Sustainability Circular Economy. /liliProficiency in Microsoft Excel and PowerPoint. /liliKnowledge in insurance processes. /li /ul /p #J-18808-Ljbffr