PSkill Set: Deskside Support Level 1 /ppPosition: On-Demand (Dispatch) /ppLanguage: English /ppLocation: Madonna Di Campiglio, Comiso Rg, Pomezia, Potenza, Reggio Calabria Emilia, Italy /ppContract: B2B/Freelance /ppDays per week: When the ticket is raised /ppbr/ppKey Responsibilities: /pp1. Provided end-to-end technical support for desktop and laptop systems, including /pptroubleshooting hardware, software, and connectivity issues. /pp2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /pp3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and /ppvendor-based hardware replacements. /pp4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket /ppresolution, and remote assistance. /pp5. Administered approved software installations, updates, and security patching in coordination /ppwith IT policies. /pp6. Provided remote and deskside support using EUC tools and supported applications such as MS /ppOffice, Outlook, and VPN clients. /pp7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy /ppenforcement. /pp8. Offered VIP support and acted as the primary onsite contact during critical escalations or /ppoutages. /pp9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine /ppmaintenance. /pp10. Assisted with Active Directory tasks, basic user account management, and smart hands support. /pp11. Maintained documentation of incident resolution, hardware inventory, and technical guides for /ppinternal reference. /pp12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic /ppMAC device handling. /pp13. Followed ITIL practices for incident, problem, and service request management in corporate /ppenvironments /p