PGo and check the Nestlé Youth Entrepreneurship Platform : /ppbPosition Snapshot /b /pulliMaternity cover contract (9 / 12 months) /liliNestlé welcomes people with disabilities /lili1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliFluent in both Italian and English /li /ulpbPosition Summary /b /ppThe Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer com plaints within the Customer Service Department. /ppThis position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. /ppA Day in the Life of a Customer Solution Analyst /ppbOrder Management : /b /pulliDemand capture (Manual creation, Edi process, Cloud platform) /liliUnderstand system alerts indicating order, delivery or billing / credit control issues surrounding the order /liliTake corrective actions to resolve issues impacting order flow /li /ulpbClaims and Deductions Management : /b /pulliManage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries /liliDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) /liliGenerate and manage reports on orders, claims, and deductions /li /ulpCollect customer requests and direct them to the appropriate department /ppbWhat will make you successful? /b /ppTo be successful in this role, you should bring the following skills and experience : /pulli1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliStrong multitasking skills and a proactive, problem-solving mindset /liliGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /liliStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /liliHigh level of initiative, proactivity, and adaptability /li /ulpWho we are, What we Believe in /ppbWe are Nestlé. We are the Good food, Good life company. /b /ppGood food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief : we call them Good People. /ppAt Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. /ppHere at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. /ppDiversity is a fact, inclusion is a choice and we have chosen to be inclusive. /ppGo and check the Nestlé Youth Entrepreneurship Platform : /ppbPosition Snapshot /b /pulliMaternity cover contract (9 / 12 months) /liliNestlé welcomes people with disabilities /lili1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliFluent in both Italian and English /li /ulpbPosition Summary /b /ppThe Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer com plaints within the Customer Service Department. /ppThis position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. /ppA Day in the Life of a Customer Solution Analyst /ppbOrder Management : /b /pulliDemand capture (Manual creation, Edi process, Cloud platform) /liliUnderstand system alerts indicating order, delivery or billing / credit control issues surrounding the order /liliTake corrective actions to resolve issues impacting order flow /li /ulpbClaims and Deductions Management : /b /pulliManage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries /liliDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) /liliGenerate and manage reports on orders, claims, and deductions /li /ulpCollect customer requests and direct them to the appropriate department /ppbWhat will make you successful? /b /ppTo be successful in this role, you should bring the following skills and experience : /pulli1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliStrong multitasking skills and a proactive, problem-solving mindset /liliGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /liliStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /liliHigh level of initiative, proactivity, and adaptability /li /ulpWho we are, What we Believe in /ppbWe are Nestlé. We are the Good food, Good life company. /b /ppGood food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief : we call them Good People. /ppAt Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. /ppHere at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. /ppDiversity is a fact, inclusion is a choice and we have chosen to be inclusive. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr