Position MissionEnsure the correct IT support to the business.ResponsibilitiesDiagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more.Monitor tickets to ensure SLA response and resolutionReceive incoming calls, handle walk-in guests, troubleshoot as neededConsult with third-party support and PC equipment vendors to resolve out of scope issuesProvide first and second level support for desktops, laptops, and mobile devicesTroubleshoot network connectivity issues including off site LAN and wireless access to office networkProvide telephone and email support for clients via step-by-step instructions, or using remote access softwareAssist employees with VPN dial up and wireless connections when working remote to allow them access to the networkProvide critical support in troubleshooting and maintaining all system applications and hardware resourcesAssist customers in resolving basic technical problems by providing guidance regarding software and hardware problemsMaintain/fix PCs configuration to be compliance with to Company's IT policiesTechnical Skills, Qualifications and Professional ExperienceStrong understanding of operating systems, software, and devicesProviding remote technical support via internet or phoneKnowledge of ticketing systemsMaintaining operating systems by repairing hardware and configuring softwareSosteniamo la parità di genere e promuoviamo un contesto equo ed inclusivo. Accogliamo candidature da qualsiasi persona indipendentemente dal background di provenienza, riconoscendo il valore della diversità nel nostro contesto lavorativo. Il nostro processo di selezione si basa sul principio base di favorire l'uguaglianza professionale promuovendo principi di non discriminazione basati sul genere, età, etnia, nazionalità, disabilità, religione, orientamento sessuale, stato civile ed appa