Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon facilities and carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all stakeholders informed of the proceedings.
In addition to tactical problem solving, ROC is responsible for understanding trends in network exceptions and automating processes or proposing process changes to streamline operations. This involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation, directly impacting Amazon’s ability to serve its customers on time.
Key job responsibilities
* Managing a shift, identifying opportunities to improve team performance, and owning associated change management.
* Developing and referring to performance metrics to drive team performance and business results.
* Identifying the business impact of trends and making data-backed decisions.
* Communicating with external customers (Carriers, Vendors / Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
* Escalating problems or variances in information and data to relevant owners and following through on resolutions.
* Pulling data from databases (using Excel, Access, SQL, or other systems) and performing ad hoc reporting and analysis as needed.
* Serving as escalation point for transportation specialists.
* Owning process / business-level reports / actions and ensuring compliance.
* Performing ad hoc reporting and analysis as required.
Basic Qualifications
1. 1+ years of employee and performance management experience.
2. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience.
3. Ability to work a flexible schedule, including weekends, nights, and holidays.
Preferred Qualifications
4. Bachelor's degree in supply chain management, operations, engineering, analytics, or related field.
5. Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index / match, VLOOKUP, VBA, data links, etc.
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