The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross‐functional and process improvement projects, and your core responsibilities will include following:
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Ensure timely closure of payments with high degree of accuracyRespond to customer queries through call and/or emailResearch unapplied payments and work with customer to identify the root cause and resolve open issues on accountWork with internal teams to drive process improvements and resolve escalations and discrepancies on customer accountProvide growth ideas for process standardization and automation through JDI/Kaizen projectsPerform complex reconciliations on customer paymentsPerform QC and conduct refresher trainings with the team on best practice sharingHighlight and address issues with the technical teams related to the discrepancies with the ERP system
Job requirements
Excellent written and verbal communication skills with strong customer service focusAbility to prioritize, multi‐task and work with minimal supervisionDrive for continuous learning and self‐developmentFlexibility to change as per the changing requirements of the businessMinimum 6‐8 years experience in O2C domain, preferably cash application or Customer ServiceIntermediate knowledge of Excel – including working with pivot & formulasFlexible to work in late evening/night shifts
Basic Qualifications
Master's degree or above in finance, accounting or related field3+ years of Accounts Receivable or Account Payable experience
Preferred Qualifications
3+ years of Accounts Receivable or Account Payable experience
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