Social network you want to login/join with:Sales Supervisor - Contemporary Fashion Brand -Milan, paviacol-narrow-leftClient:MODE SEARCH Ltd.Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:43216003452528230433713Job Views:2Posted:26.05.2025Expiry Date:10.07.2025col-wideJob Description:Mode Search is supporting a contemporary fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Milan, based at their brand new Via Santo Spirito location. This is a very exciting time to join the company as they expand their European footprint and continue a period of significant growth. The role offers a unique opportunity to be part of a flagship opening in one of the world’s leading fashion capitals, contributing to the brand’s success from day one.The RoleLead by example on the sales floor, delivering an exceptional customer experience at all timesBuild and maintain long-term relationships with clients to drive repeat business and clienteling initiativesSupport the management team in driving sales performance through effective use of KPIs and selling toolsActively engage with customers via in-store styling, follow-up communication, and personalised serviceMaintain high standards of store presentation, ensuring the space reflects the brand’s image and valuesParticipate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) executionAct as a key support for the Store Manager in coaching, motivating, and developing junior team membersContribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvementDemonstrate strong product knowledge and communicate key collection trends to both team and clientsTake ownership when working solo on store coverage, including all operational and service responsibilitiesRequirementsPrevious experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sectorProven ability to meet and exceed sales targets while delivering a best-in-class customer experienceConfident, personable, and proactive with a passion for fashion and stylingStrong communication skills and the ability to lead by example on the shop floorExcellent time management, organisational, and multi-tasking skillsFlexible and adaptable to meet the needs of a dynamic retail environmentComfortable working with POS systems, emails, and customer communication platformsDue to the high volume of applications, only shortlisted candidates will be contacted.
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