Overview
As a Customer Experience Training Professional at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals. You will report to the CX Training Supervisor/Manager and work from our Milan location on a Hybrid schedule.
Purpose of the Job
Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.
Responsibilities
1. Set up structured training schedules, on a quarterly cycle, to be carried out within the region.
2. Attend relevant train-the-trainer programmes with the associated resources.
3. Set up training programs for indirect customers such as consultants, specifiers, end users and local authorities so they can learn Honeywell’s latest technologies, regulatory updates and best practices.
4. Keep records of all trained participants along with up-to-date contact details for use on tech calls and bulletins.
5. Ensure regular training updates are carried out as the technology changes.
6. Liaise with other departments to address training demands promptly and to pass up-to-date information to attendees.
7. Be proficient in all aspects of the products sold by the company and ensure that all support materials, demonstrations, and test equipment are maintained.
8. Verify and test new products/software releases prior to release and ensure that training programs reflect the latest product lines; align to the Entry into Service GDM.
9. Provide administration support of the Virtual Learning Centre (VLC).
10. Ensure the VLC provides the appropriate learning environment for all trainees; maintain equipment in good working order and implement product updates.
11. Maintain regular contact with key customers to ascertain training needs and ensure they are fully conversant with the latest relevant Honeywell products.
Principal Networks & Contacts
Internal
* Technical Support
* Training Development
* Engineering
* Apprentices
* Sales
* Marketing & Offering Teams
External
* End Users
* Consultants
* Specifiers
* System Integrators
Supervisory & Budgetary Responsibilities
Supervisory: None
Budgetary: Keep costs within budget.
Geographic Scope & Travel Requirements
Scope: Europe
Travel Requirement – 30% of the time
Key Performance Measures
* Full year-round training schedule
* 95% ISAT (Instructor Satisfaction)
* 95% CSAT (Course Satisfaction)
* Achievement of department’s annual G&O’s
Qualifications
Education
Technical Degree in electrical/electronic engineering or similar discipline. Software/PC programming experience desirable.
Work Experience
Minimum 5 years’ working experience as a technical trainer, technical support engineer or technician for Security, FIRE or BMS. Minimum 3 years experience in the installation/configuration/programming of Security, FIRE or Building Management systems. Experience on any Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is a strong plus.
Technical Skills
* Video
* Access Control
* Intrusion
* Integration
* Networking (LAN/WAN)
Behavioural Competencies
Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer- and solution-oriented approach. Pro-active team player with focus on quality and right-first-time delivery.
Language Requirements
English and Italian; any additional European language is a plus.
About Us
Honeywell helps organizations solve the world\'s most complex challenges in automation, aviation, and energy transition. We provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – to help make the world smarter, safer and more sustainable.
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