Ph3About The Role /h3 pWe are looking for a highly driven Executive Housekeeper to lead the Housekeeping function of our luxury mountain resort, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental brand expectations. This role is pivotal in the pre‑opening phase and will be instrumental in setting up all housekeeping operations, processes, and team culture ahead of the hotel launch. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /p h3Key Responsibilities /h3 h3Pre‑Opening Setup /h3 ul liLead the full setup of the Housekeeping department, including SOPs, service standards, and operational workflows. /li liDefine and implement room set‑up standards, public area maintenance protocols, and back‑of‑house organization. /li liOversee selection and procurement of linen, uniforms, guest amenities, and equipment in line with brand standards and operational needs. /li liRecruit, onboard, and train the housekeeping team, ensuring alignment with Mandarin Oriental culture and service philosophy. /li /ul h3Operations Management /h3 ul liEnsure all guest rooms, public areas, and back‑of‑house spaces are maintained to the highest standards at all times. /li liManage daily housekeeping operations, including room assignments, inspections, and service delivery. /li liImplement and monitor quality assurance processes, ensuring consistency and attention to detail. /li liCoordinate closely with Front Office, Engineering, and FB to ensure seamless guest experience. /li /ul h3Seasonal Peak Operations /h3 ul liPlan and execute efficient departmental operations aligned with seasonal opening and closing cycles. /li liManage high‑volume periods (winter and summer peaks), ensuring service excellence under pressure. /li liSupport rapid ramp‑up and ramp‑down of the team in line with business levels. /li /ul h3Financial Administrative Management /h3 ul liPrepare and manage departmental budgets, payroll forecasts, and cost control strategies. /li liMonitor expenses related to linen, cleaning supplies, and external services, ensuring efficiency and compliance with budget. /li liOptimize inventory levels (par stock) for linen and operating supplies. /li /ul h3People Leadership /h3 ul liLead, motivate, and develop a diverse housekeeping team, fostering a culture of excellence, accountability, and collaboration. /li liEnsure proper staffing levels, scheduling, and productivity management. /li liPromote colleague engagement initiatives and support a positive working environment. /li /ul h3Supplier Quality Management /h3 ul liBuild and maintain strong relationships with external suppliers, including laundry providers and cleaning contractors. /li liMonitor quality standards and address issues related to linen, uniforms, and outsourced services. /li /ul h3Health, Safety Compliance /h3 ul liEnsure compliance with health safety regulations, hygiene standards, and company policies. /li liSupport sustainability initiatives, including waste reduction, responsible sourcing, and efficient use of resources. /li /ul h3Candidate Profile /h3 h3Requirements /h3 ul liProven experience as Executive Housekeeper or senior housekeeping leader within luxury hotels or resorts. /li liStrong experience in pre‑opening environments is highly preferred. /li liSolid understanding of housekeeping operations, budgeting, and cost control. /li liExperience managing large, multicultural teams, ideally in seasonal or resort environments. /li liStrong leadership, organizational, and problem‑solving skills. /li liHigh attention to detail and commitment to excellence. /li liAbility to perform under pressure and manage multiple priorities. /li liFluency in English is required; Italian is strongly preferred. /li /ul h3What We Offer /h3 ul liOpportunity to be part of a high‑profile luxury pre‑opening in one of Europe’s most iconic destinations /li liCareer growth within Mandarin Oriental Hotel Group /li liLearning Development programs tailored to your career progression /li liInternational mobility opportunities within the Group /li liColleague rates, FB and Spa discounts /li liAccommodation support (subject to availability) /li liCompetitive compensation and benefits package /li /ul h3Diversity Inclusion /h3 pAt Mandarin Oriental, we are committed to fostering a diverse and inclusive culture where all colleagues are treated fairly, with respect and equal opportunities. /p /p #J-18808-Ljbffr