Overview
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Your role: Your mission is to deliver skilled on‑site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
Responsibilities
Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. Diagnose any issues to prevent equipment downtime.
Perform installations, ensure safety compliance, and document activities.
Be the on‑site contact, providing service recommendations and addressing customer needs promptly.
Qualifications
Previous field service experience in a relevant or related industry.
Strong customer focus.
Self‑directed, with the ability to understand and resolve problems. Proactively seeks feedback.
Compliance with all applicable laws, policies, and standards.
Good written and verbal communication skills. Basic command of written and spoken English is required.
Compensation and Benefits
We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.
Location
You will be part of our customer center in Agrate, Italy. You join a field service team that works close to our customers, where most of your time is spent supporting them on‑site.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on‑site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.
Application Process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. xjrgpwk We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact Talent Acquisition: Roberta Bracey.
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