PuPosition : /u Technical Support Specialist - Part Time /ppuLocation : /u West Palm Beach, FL /ppuJob Id : /u IT 7.25.2025 /ppbOpenings : /b 1 /ppbPosition Overview : /b /ppThe Technical Support Specialist ensures proper computer operations for end users to accomplish organizational tasks effectively and efficiently. Responsibilities include receiving, prioritizing, documenting, and resolving end user help requests, often involving diagnostics, help request tracking tools, and hands-on desktop support. /ppbKey Responsibilities : /b /pulliMonitor and support end user hardware and software proactively and promptly. /liliPrioritize workload to address critical issues first. /liliInstall, upgrade, and configure hardware and software. /liliTest new hardware and software prior to deployment. /liliConfigure and maintain mobile security and virus protection software. /liliMaintain hardware and software inventories. /liliManage content management systems, including installation, configuration, and troubleshooting. /liliOversee web environments, including security, testing, and content updates. /liliSupport VOIP phone systems, cellphones, and printers as backup. /liliCreate and maintain user documentation for help desk support. /liliEnsure equipment remains operational and properly maintained. /liliMaintain confidentiality of organizational information. /liliParticipate in ongoing professional development and stay updated with industry standards. /liliEnsure compliance with HIPAA, licensing, and other regulatory requirements. /liliAssist in disaster preparedness planning for data and equipment security. /li /ulpbQualifications : /b /ppHigh School diploma or GED required; Bachelor's in Computer Science or IT preferred. At least 2 years of experience in a technology support role, with knowledge of Microsoft products (Azure, Office 365, SharePoint) and operating systems. Strong troubleshooting, analytical, organizational, and communication skills are essential. /ppbSkills : /b /pulliProficiency in microcomputer operations, networking, and application support. /liliExcellent communication skills, including phone interaction. /liliStrong organizational and time management abilities. /li /ulpuBenefits : /u /pulli401(k) with matching /liliDental insurance /liliEmployee assistance program /liliHealth insurance and savings account /liliLife insurance /liliPaid time off /liliVision insurance /li /ulpJoin our team and contribute to making a meaningful impact on the lives affected by Alzheimer’s and other dementias. /p #J-18808-Ljbffr