Ph3What You’ll Do /h3 pbSenior Global CDM CoE /b is a senior expert and strategic enabler responsible for shaping, scaling, and governing advanced CDM practices globally. /p pThis role supports regions on high‑impact initiatives such as Customer Readiness workshops, pre‑sales engagement, AI‑enabled use cases, crisis/escalation support, Commit to Consume practices, and other strategic programmes that directly influence customer outcomes, revenue protection, and adoption success. This is not an operational delivery role, but a thought‑leadership and enablement position that amplifies CDM impact across regions. /p h3Client Leadership /h3 ul liAct as a global trusted advisor for complex, high‑risk, and strategic customer engagements. /li liSupport regions with Customer Readiness workshops, executive‑level customer discussions, and critical escalations. /li liProvide senior guidance on customer lifecycle strategy, adoption readiness, and governance setup. /li liRepresent the CDM CoE in executive steering, crisis situations, and cross‑LoB customer scenarios. /li /ul h3Contract Adherence /h3 ul liEnsure CDM best practices uphold contractual commitments, service scope, and governance frameworks across regions. /li liProvide expert guidance on contract interpretation, lifecycle milestones, and entitlement usage. /li liSupport regions in proactively identifying and mitigating risks related to contractual compliance and service delivery. /li liAct as an expert reference for pre‑sales and post‑signature contractual readiness discussions. /li /ul h3End‑to‑End Contract Ownership For Delivery Of Service /h3 ul liEnable regions to consistently apply end‑to‑end lifecycle ownership from contract signature through steady‑state operations. /li liProvide escalation support where delivery risks threaten service continuity or customer outcomes. /li /ul h3Revenue Management /h3 ul liGuide regions on revenue realization awareness and optimisation strategies within large and complex customer engagements. /li liSupport identification of value acceleration opportunities, adoption levers, and expansion readiness. /li liPartner with Sales and pre‑sales teams to provide governance, risk, and lifecycle input for strategic deals. /li /ul h3Compliance Risk Management /h3 ul liAct as a subject‑matter expert for risk identification, SOX‑relevant controls, and operational compliance. /li liProvide structured escalation handling, root‑cause analysis guidance, and corrective‑action oversight. /li /ul h3Continuous Improvement And Communication /h3 ul liDefine and maintain global CDM playbooks, frameworks, and best practices for advanced scenarios. /li liContribute to strategic initiatives such as AI enablement, automation, and new engagement models, ensuring they are grounded in real customer needs. /li /ul h3What You Bring /h3 ul liBachelor’s degree (preferably in engineering, information technologies, or an MBA). /li liGood understanding of SAP Basis, system migration and/or functional SAP application knowledge. /li liUnderstanding of SAP’s cloud business and cloud and hybrid infrastructure, as well as cloud operation processes. Excellent understanding of managing the delivery of cloud application services for large accounts. /li liExcellent presentation and communication skills in English, ability to switch communication styles for technical and non‑technical audiences with confidence, including management level at customers. /li liHigh competency in multi‑tasking and ability to manage multiple engagements in parallel. /li liPro‑active, problem‑solving, "can‑do" attitude and "customer first" mindset. /li liStrong engagement management, relationship building and de‑escalation skills. /li liExceptional leadership, organisational and interpersonal skills; ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members. /li /ul h3Preferred Skills /h3 ul liCertification in standards and methodologies for SAP IT operations (e.g. SAP ITIL V4 Foundation or Expert Level, etc.), Project Management Professional (PMP) certification or SAP Enterprise Architecture Framework certification. /li liFundamental knowledge or formal training in managing IT‑enabled services within digital and highly automated environments, such as High‑Velocity IT (HVIT). /li liAct as role models, with relevant experience in peer coaching and mentoring for senior professionals, and fostering a collaborative team culture. /li liExposure to AI, automation, or digital transformation initiatives. /li liMove beyond "listening." Emphasize your ability to identify the underlying pain points that a customer may not be explicitly stating, anticipating their needs before they arise. /li liProactively identify and drive strategic projects to support initiatives, impacting both internal and customer facing. /li /ul h3Work Experience /h3 ul li10+ years of extensive experience in managing and delivering SAP consulting projects, consistently operating in customer‑facing roles. /li li7+ years of expertise in project management, overseeing service delivery for large‑scale, high‑risk, and strategic projects/programs within SAP Enterprise Cloud/On‑Premises solutions for enterprise clients and IT consulting firms. /li li5+ years of leading and developing high‑performing cross‑functional teams in complex, global environments. /li /ul h3Location /h3 pPosition can be filled in EMEA or MEE countries. /p pQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. /p pSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. /p /p #J-18808-Ljbffr