PSocial network you want to login/join with: /ppcol-narrow-left /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3p437937262 /ph3Job Views: /h3p1 /ph3Posted: /h3p20.05.2025 /ph3Expiry Date: /h3p04.07.2025 /ppcol-wide /ph3Job Description: /h3h3strongWHO WE ARE /strong /h3pstrongEtinars /strong is a strongvalues-focused company /strong with multi-year experience, specialized in recruiting professionals for strongniche markets /strong—managing the full lifecycle of strongspecialist and executive-level hires /strong. /ppAt Etinars, we care about strongwho you are /strong and strongwhat you need /strong. /ppWe emphasize strongrobust, enduring connections /strong built on strongtrust and transparency /strong. /ppOur approach ensures a strongswift journey /strong toward your next strongcareer step /strong. /ph3strongWHAT WE ARE LOOKING FOR /strong /h3pstrongHelp Desk Application Support – Space Operations (ESA) /strong /ppstrongLocation: /strong Rome (Hybrid work mode) /ppWe seek a strongmotivated and tech-savvy Help Desk Application Support Specialist /strong to provide strong1st and 2nd level support /strong for a critical ESA application supporting over strong15,000 users across multiple missions /strong. /ppYou will be part of a dynamic, international team operating in a stronghigh-security, high-impact space environment /strong, supporting strongEarth observation /strong, strongsatellite launches /strong, and strongfuture space programs /strong. /ph3strongYOUR TASKS /strong /h3ulliProvide strongfirst-line technical support /strong via phone, email, or ticketing system /liliLog, categorize, and prioritize tickets accurately /liliTroubleshoot and resolve complex incidents and application issues /liliEscalate to strong2nd/3rd level support /strong following strongSLAs /strong /liliHandle strongapplication access /strong, strongconfigurations /strong, and strongroutine updates /strong /liliConduct strongapplication monitoring /strong and strongalarm analysis /strong /liliMaintain and improve strongoperational documentation /strong and strongprocedures /strong /liliParticipate in strongtesting /strong, strongpatching /strong, and strongdeployments /strong /liliCommunicate clearly and professionally with ESA end users /liliCollaborate with internal teams and external vendors to resolve issues /liliApply strongITIL best practices /strong in strongincident, request, and change management /strong /liliContribute to stronguser training /strong, documentation, and knowledge sharing /li /ulh3strongYOUR SKILLS AND EXPERIENCE /strong /h3pstrongTechnical Skills: /strong /pulliGood knowledge of strongticketing systems /strong (Remedy, ServiceNow, OTRS, KIX) /liliFamiliarity with the strongITIL framework /strong /liliComfortable with strongMicrosoft Office /strong, strongOutlook /strong, and basic systems administration /liliUnderstanding of strongXML /strong, strongSFTP /strong, and strongEclipse /strong is a plus /liliExcellent strongtroubleshooting /strong skills, especially under pressure /liliTechnical certifications are a strongstrong asset /strong /li /ulpstrongKnowledge and Experience: /strong /pullistrong1–2 years /strong of experience in stronghelp desk or application support roles /strong /li /ulpstrongPersonal Skills: /strong /pulliFluent English (written and spoken – strongB2 minimum /strong) /liliStrong strongcustomer service /strong, strongcommunication /strong, and strongstress management /strong skills /liliProblem-solving mindset and practical attitude /liliCapacity to strongmultitask /strong, strongprioritize /strong, and strongwork under pressure /strong /liliAbility to strongadapt /strong and stronglearn quickly /strong in a structured environment /li /ulh3strongEXTRA INFORMATION /strong /h3ullistrongWork location: /strong Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote) /lilistrongWork hours: /strong Monday–Friday, shift-based coverage from 08:00 to 18:00 /lilistrongContract type: /strong strongPermanent /strong /li /ulpSupport a critical ESA application with strong7 functional modules /strong, contributing to strongmission planning /strong, strongnon-conformance tracking /strong, and strongsatellite launch operations /strong. /ppJoin a strongcollaborative, multicultural, and international team /strong and be part of the strongEuropean space ecosystem /strong. /ppPlease note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria: /pulliNon-EU Citizens already based in EU with a valid work permit /liliOnce we receive your CV, we will evaluate it carefully. If suitable, we will contact you. If not, your CV will be kept for future opportunities. /liliemEtinars supports Diversity and Inclusion. If you identify as part of this community and meet the minimum criteria, you will be given the opportunity to demonstrate your abilities in an interview. /em /li /ul #J-18808-Ljbffr