Required Travel :Minimal
Managerial - No
Location: Italy - Milano (Customer site)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to ‘Live Amazing, Do Amazing’ every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.
What will your job look like?
* Reflect customer needs by assembling business documents and technical requirements.
* Advise customers based on product capabilities and methodologies, applying reuse where applicable.
* Design holistic and integrated high-level solutions that fit customers’ business needs, production operability and budget.
* Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
* Communicate new details of new solutions and their impact on business processes to customers’ business and IT personnel.
* Ensure that the customer understands the solution and receive responses to all open questions and action items.
* Support the customer during the scoping phase in a specific domain up through and including customer sign off
* Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
* Support the resolution of configuration/implementation-related issues if and when they arise.
* Ensuring high level of solution quality and measuring the solution KPIs.
All you need is…
*
o Fluency in Italian language and strong English communication skills.
o Proven experience working as a Business Analyst in Agile environments, with hands‑on responsibility for backlog ownership, prioritization, and delivery.
o Degree in Computer Science or Industrial Engineering & Management - Information System.
o Strong stakeholder management capabilities, with experience coordinating and aligning development, testing, architecture, and business teams.
o Customer‑facing experience, including leading discussions with customers, gathering requirements, and presenting solution scope, design, and roadmap.
o Ability to prepare and present solutions to customers, clearly articulating business value, functional scope, and technical approach.
o Excellent communication and coordination skills, able to work effectively across multiple teams, domains, and seniority levels.
o Solid technical understanding, with the ability to build, shape, and explain end‑to‑end solutions, and to collaborate closely with architects and engineering teams.
o Business‑oriented mindset, capable of translating business needs into clear product requirements and making prioritization decisions based on value and impact.
o Experience working in complex, fast‑paced environments, coordinating with multiple delivery sites, managing dependencies, risks, and scope changes.
o Ability and motivation to drive AI adoption within the solution, identifying opportunities where AI can improve productivity, quality, or customer value, and working with technical teams to implement them.
Why You Will Love This Job
* Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
* Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
* You will have the opportunity to work in multinational environment for the global market leader in its field.
* We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce