Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. Duties and responsibilities: - Assist guests with car doors upon their arrival - Offer guests a warm “Welcome” and a sincere “Farewell” - Able to exert physical effort in placing, removing and transporting guest luggage - Deliver upon check-in and remove luggage upon check-out from guests’ rooms - Handle luggage promptly and safely - Maintain the cleanliness of the driveway and entrance - Handle delivery and storage of guests’ items and baggage - Park safely the guests’ cars in the resort’s parking lot - Check arrival and departure reports to anticipate the guests’ needs - Be familiar with the room’s products and services that are offered, including IT equipment - Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles - Perform all the duties as deemed appropriate by management Requirements: - Full proficiency in English and Italian; an additional language is preferred - Minimum of 1-year-experience in a 5-star luxury hotel - Valid Driving Licence