Business Function Overview:
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
As a successful CO+I CE Field Service Engineer, your success will be measured by:
Data Center Operations
Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Service Delivery
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Data Center Work Environment
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale industrial projects OR industry experience in a datacenter
This role requires proficiency in written, reading, and conversational English
You will be required to travel between sites as part of this role so a valid driver’s license will be required.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.