Customer Service Specialist Italian Speaker (Remote)
Application Deadline: 22 March 2026
Training Start Date: 24 March 2026
Contract: Freelance cooperation agreement
About TalentWorldGroup
At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future.
We provide flexible, long-term remote opportunities for professionals who are passionate about customer service, technology, and innovation.
Position Overview
We are looking for experienced, organized, and tech-savvy Customer Service Specialists to join our 100% remote call center operations.
This project supports a B2C online travel platform, where you will provide first-level support to homeowners and guests using the booking platform.
The role requires strong multitasking skills, as you will handle multiple cases while managing phone calls, ensuring high-quality customer service across all interactions.
Key Responsibilities
* Handle inbound and outbound customer service calls
* Manage customer tickets and email cases related to bookings
* Assist guests and homeowners with booking-related inquiries
* Process modifications and cancellations
* Escalate complex complaints to higher support levels
* Maintain accurate records of customer interactions
* Provide clear and professional communication with internal teams
* Stay updated on process changes and platform updates
* Deliver high-quality support while managing multiple cases simultaneously
Requirements
* Fluent Italian and professional English
* Experience handling inbound and outbound interactions
* Ability to multitask between calls and case management
* Strong computer literacy and experience working online
* Ability to work in a fast-paced remote environment
* Professional, empathetic, and clear communication skills
Nice to Have
* Experience with Zendesk or similar ticketing systems
* Experience using Slack
* Experience working in the online travel industry
* Experience in technical support environments
Technical Requirements
To ensure optimal performance, candidates must meet the following requirements:
Internet
* Stable wired broadband connection
* RAM: Minimum 8 GB (higher recommended)
* Storage: Minimum 10 GB free space
* Wired USB headset required
Operating System
* Windows 11 or later
Work Schedule
Monday – Sunday: 8:00 AM – 10:00 PM (CET)
* Mandatory: Availability for at least one weekend day (Saturday or Sunday) each week
* Weekly hours: Minimum 30 hours, maximum 40 hours
* Days off: 2 days per week
Training
* Training hours: 20 hours total
What We Offer
* 100% Remote Work
* Flexible freelance collaboration
* International remote work environment
* Career development and learning opportunities
* Gamification program with performance-based bonuses and paid holiday hours
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