Customer Support Advisor | On-site
Your language skills can open the door to an international career.
We are looking for Slovenian- and Croatian-speaking professionals who want to work in a structured, people-focused role within a global lifestyle brand. Based on-site in Sofia, you will support adult customers across multiple channels, delivering clear, compliant, and high-quality service in a fast-evolving environment.
This role goes beyond answering questions — you will become a trusted point of contact, guiding customers through products, services, and digital tools while maintaining the highest service and compliance standards.
-Role Overview
Location: Sofia, Bulgaria (on-site)
Languages required:
Slovenian or Croatian (C2 / native)
English (B2+)
Employment type: Full-time
Working hours: Rotational shifts (no night shifts included)
-What You Will Be Responsible For
Supporting customers via phone, chat, and email
Assisting with orders, account questions, product setup, and troubleshooting
Ensuring age verification and regulatory compliance in every interaction
Providing accurate, calm, and professional guidanceRecording interactions and following internal quality processes
Collaborating with internal teams when escalation is required
-What You Will Receive
Attractive salary package with 14 annual salaries
Private health insurance and additional benefits
Paid training and a well-structured onboarding program
A modern office environment in Sofia
A truly multicultural team and supportive leadership
Long-term career development opportunities within customer experience and operations
-Who Were Looking For
Native or near-native Slovenian or Croatian speaker
Confident English communication skills
Customer-oriented mindset with strong problem-solving abilities
Comfortable working with digital platforms and electronic devices
Detail-oriented, reliable, and professional approach
Why Sofia?Sofia offers a growing international business environment, affordable living, vibrant culture, and strong career opportunities — making it an excellent destination for professionals ready to take their next step abroad.
Interested? Send your CV to:******
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