Social network you want to login/join with: (Senior) Customer Success Manager Italy, Novara col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 3147576622643675136337127 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 col-wide Job Description: Your mission You are responsible for our Italian customers and handle all communication You introduce innovative payment processes for car dealer groups and other industries You are responsible for training operational managers (remotely/on site) on our product usage You identify and eliminate possible “stumbling blocks” in the onboarding project in coordination with customers and colleagues You manage upgrades of our solution for existing clients You help to improve our product and processes through close customer contact Your profile At least 5 years of experience in digital (multi) project management, with evidence of successful projects A structured, clean working style, even under stress: capable of managing multiple tasks simultaneously Clear and confident communication at C-level, even in tense situations Willingness to travel to customers Native or bilingual in Italian, proficient in business English, eager to work in a fast-paced environment Experience in automotive or software sectors is a plus but not necessary Why us? Be part of one of Europe’s most exciting FinTech scale-ups Access extensive training and development opportunities to enhance your skills Work in an open, transparent culture where your ideas are valued Option to work from home Monthly team events focused on team spirit and fun About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, the first all-in-one platform for digital payment management in automotive trade, optimizing payment processes and saving time and costs for our customers. We enable car dealership groups to offer fully digital, multi-method payment solutions, including large sums. J-18808-Ljbffr