We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our global store network across EU and US.
In this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience.
What you'll do:
* Design, implement, and optimize operational procedures and tools to improve store efficiency
* Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments
* Monitor stock management processes, physical inventory, and loss prevention
* Ensure proper implementation of corporate standards, policies, and systems in stores
* Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution
* Act as the key contact for operational issues, providing hands-on support and solutions
* Collaborate with IT and Retail teams on optimization of POS systems and back-office tools
* Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions, and integrating new retail technologies
* Deliver training and support to store teams on operational procedures and systems
* Support sustainability-related initiatives and compliance with regulatory requirements
What we're looking for:
* Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector
* Strong organizational and problem-solving skills
* Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms)
* Proficiency in Excel and PowerPoint
* Excellent communication and project management abilities
* Fluency in Italian and English (written and spoken); other languages are a plus
* Proactive, detail-oriented, and able to manage multiple projects and deadlines
* Willingness to travel regularly
What we offer:
* Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers
* Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects
* Be part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment