Role Purpose:As part of the Customer Service Department, you will be in charge of delivering excellent customer support and ensuring a positive customer experience for our German speaking customers. You will directly report to the Customer Service Manager and your role will involve handling customer inquiries, resolving issues efficiently, and acting as a key point of contact between the company and its customers.Key Responsibilities:- Handle customer inquiries via phone, email, and other communication channels in a timely and professional manner- Provide accurate information regarding products, services, orders, and company policies- Resolve customer complaints and issues efficiently, ensuring customer satisfaction- Escalate complex cases to the Customer Service Manager when necessary- Maintain accurate records of customer interactions in the CRM system- Collaborate with internal departments (Sales, Operations, Logistics, etc.) to ensure seamless service delivery- Support continuous improvement of customer service processes and procedures- Ensure compliance with company standards and customer service KPIsKey Competencies & Requirements:- Fluent written and spoken English (minimum C1 level)- Fluent written and spoken German (minimum C1 level)- Knowledge of a third language is a strong advantage- Minimum of two years of previous experience in Customer Service roles- Excellent communication and interpersonal skills- Strong problem-solving abilities and customer-oriented mindset- Ability to manage multiple tasks and prioritize effectively- Good proficiency with CRM systems and Microsoft Office toolsSimonelli Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, gender identity or expression, sexual orientation, age, ethnicity, religion, or any other characteristic protected by applicable local laws.This job posting reflects our commitment to Diversity, Equity & Inclusion.