Social network you want to login/join with: Customer service for Tax Free Shopping on-site in Capri (lavoro stagionale), Capri Client: Global Blue Location: Capri Job Category: Other EU work permit required: Yes Job Reference: 144946247497259417633710 Job Views: 4 Posted: 23.03.2025 Expiry Date: 07.05.2025 Job Description: Nature and aim of the position Refund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies. Main duties and responsibilities Verify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue and Merchant’s policies, guidelines and procedures Main KPIs Number of refunded transactions Refunding mistake ratio Background and Education Helpful: a commercial background Helpful: experience in face to face customer contact Helpful: airport, retail or front office experience Specific skills and knowledge Must be fluent in English. Other helpful languages in order of relevance: Chinese, Arabic Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours J-18808-Ljbffr