Descripción De PuestoWe are looking for a Customer Engagement Manager to lead and develop relationships with our key clients, primarily within the pharmaceutical sector.Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.Vuole saperne di più su questo lavoro? Scorra verso il basso per scoprire quali competenze, esperienze e titoli di studio sono necessari.Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500.Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión.Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.Descripción De Puesto: We are looking for a Customer Engagement Manager to lead and develop relationships with our key clients, primarily within the pharmaceutical sector.This role is responsible for managing the full commercial lifecycle of existing customers, from service performance monitoring to contract renewal and organic growth.The successful candidate will lead a dedicated team, ensuring high service standards, customer satisfaction, and business expansion across top-tier accounts.Key ResponsibilitiesAct as primary escalation and relationship lead for assigned high-value clients, ensuring trust and long-term partnershipManage customer portfolio performance, including service delivery, profitability, and contract complianceDrive organic growth opportunities and support new business initiatives within existing accountsLead Quarterly Business Reviews (QBRs) and customer engagement activitiesMonitor KPIs such as OTIF/OTP, claims, inventory performance, and financial resultsIdentify productivity trends and implem