Overview Global Sales Enablement Lead role at Chiesi Group, based in Parma, Italy. Chiesi is an international research-focused pharmaceutical and healthcare group with over 90 years of experience, operating in 31 countries with more than 7,000 employees. The group researches, develops and markets innovative drugs in its main therapeutic areas. Chiesi is B Corp certified and emphasizes high social and environmental standards, transparency and ethical behavior. The company values diversity, inclusion and equal opportunities. Purpose Within the Global Commercial Excellence team and reporting to the Head, Global Commercial Operations, the Global Sales Enablement Lead will equip customer facing roles with tools and ways of working to ensure business strategy execution, effectiveness and customer impact. Main Responsibilities Defines Global Guidelines and recommendations, monitors execution as well as enabling content for adoption Ensures consistency in CRM adoption of S&T models, Attributes and Scoring Partners with Commercial Analytics Manager to monitor execution of the above Incentives and Variable compensation : Defines Global Guidelines and recommendations, monitors execution as well as enabling content for adoption Defines global criteria to award excellence in execution (Top of the Tops) Partners with Commercial Analytics Manager in analyzing sound allocation of resources at local level around Incentives and Variable compensation as well as definition of sound payout schemes Key Account Management (KAM) tools of reference : Defines Global Guidelines and recommended models, monitors execution as well as enabling content for adoption Ensures consistency in CRM adoption Inner & Outer loop of customer feedback management : Partners with Commercial Analytics Manager to measure reception and operationalization of customer feedback Education Background in Engineering, Management or Economics Experience & Skills Required 10 years experience in roles related to Field Force Effectiveness, Sales Operations, CRM, Customer Experiences Track record of delivering Segmentation & Targeting, Incentives schemes and KAM tools models Background in both global and affiliates roles Previous experience in Pharma is a plus, but not mandatory Soft Skills Shows ability to work in matrix organizations and cross-functionally Outstanding communication skills to build and nourish relationships with affiliates and internal global function stakeholders Couples theoretical background with a strong sense of execution and hands-on mindset Location The role is based at the Headquarter in Parma with a hybrid working arrangement combining remote work and office presence. What we offer You would join a dynamic, fast-growing, challenging and friendly environment. We invest in continuous training, learning and development, promoting the quality of our working environment and collective well-being. We offer a flexible working approach, remote working, relocation support and tax assistance for foreign colleagues, among other people-care services. Seniority level Mid-Senior level Employment type Full-time Job function Sales Industries Pharmaceutical Manufacturing J-18808-Ljbffr