Job DescriptionAs the Lobby Bar & Wagon Bar Manager, you will lead with excellence in a fast-paced, luxurious environment, ensuring exceptional guest experiences while managing the team, operations, and profitability of the bar.
Key responsibilities Team Leadership & Management Lead, motivate, and develop a passionate, service-oriented team.
Recruit, onboard, and continuously train team members to deliver outstanding service.
Efficiently schedule staff to ensure optimal coverage during peak and off-peak hours.
Guest Experience & Service Excellence Deliver a seamless and memorable guest experience by anticipating and exceeding guest needs.
Engage with guests regularly to ensure satisfaction and promptly resolve any concerns.
Maintain a unique and immersive atmosphere by managing ambiance, music, and presentation.
Operational Oversight Oversee daily operations including inventory management, product quality, and compliance with hygiene and safety standards.
Develop and implement Standard Operating Procedures (SOPs) to maintain consistent service quality.
Collaborate with the culinary team to ensure ingredient quality and menu consistency.
Financial Performance & Optimization Achieve and exceed financial targets through effective cost control and sales strategies.
Analyze financial reports to identify improvement opportunities and adjust operations accordingly.
Explore new revenue streams such as private events and partnerships.
Innovation & Industry Awareness Stay updated on industry trends to continuously enhance the bar's offerings and guest experience.
Introduce creative ideas to improve operations and overall bar vibe.
QualificationsMinimum 3 years' experience managing a bar or restaurant, preferably within a luxury hotel setting.
Bachelor's degree in Hospitality Management or related field preferred.
Proficient in restaurant management software and POS systems.
Excellent verbal and written communication skills in Italian and English; additional languages are a plus.
Strong organizational skills, leadership ability, and keen attention to detail.
In-depth knowledge of health, safety, and hygiene regulations.
Flexibility to work varied shifts including nights, weekends, and holidays.
Proactive, hands-on attitude with a passion for delivering exceptional guest service.
Professional and polished appearance in line with brand standards.
Additional InformationA competitive package (base salary and yearly bonus) Medical Insurance, integrating Collective Labor Agreement one and extended to the family Buoni pasto Annual leave ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
📌 Lobby Bar & Wagon Bar Manager
🏢 Orient express
📍 Venezia