PpbCustomer Service Specialist – 6 months paid internship /b /ppMarkwins Beauty Brands International has its Finance, Marketing, Sales and Customer Service HQ for EMEA in Milan, Italy, and our Logistic and Distribution Center HQ for EMEA in Barcelona, Spain. Markwins Beauty Brands is a LA (California) based company, global leader in beauty and cosmetics. /ppMarkwins Beauty Brands is a LA (California) based company, global leader in beauty and cosmetics. The Company, founded in 1984 by Eric Chen, is distinguished by groundbreaking product innovation, reimagined go to market strategies, leading edge supply chain dynamics and inclusive, disruptive and digital oriented communication. From humble, disruptive origins, the Company famous early as the pioneer of compact palettes and gift sets stands today as one of beauty’s largest privately held firms and is recognized within the industry as top “brand builder”. Its products are sold and distributed in over 80.000 point of sales and in more than 80 countries around the world /ph3What’s the role? /h3pIf you are passionate about the world of cosmetics and want to challenge yourself with a 6 months internship experience in our Customer Service Department, this offer could fit you. /ph3Key responsibilities /h3ulliManage and maintain of customer records /liliManage the order process, from receipt of the order to delivery to the customers assigned /liliIssue of invoices, /liliManage returns, disputes and issuance of related credit notes /liliCorrespondence with customers, responding to their needs and providing them with timely answers and solutions /liliSupport the International customers, providing answers and solutions with an empathetic, reassuring and professional approach /liliSupport the sales team and the other business functions with daily contacts (Logistics, Finance and Demand planning) in order to guarantee the customer satisfaction always ensuring the respect of the corporate strategy /liliProcess and share of reports, as well as active participation in projects aimed at implementing new processes and procedures /li /ulh3What is requested: /h3ulliCustomer orientation /liliConflict resolution, negotiation skills and strong problem solving orientation /liliHighly motivated/a and enthusiastically participating in the team /liliGood knowledge of the MS Office package and in particular Excel, knowledge of Infor XA is a plus /liliEffective written and spoken communication in English and Spanish (knowledge of any other language is a plus) /liliAdvance skills on Microsoft Office /li /ulh3What Will Make You Successful: /h3ulliBachelor's or master's degree /liliCuriosity and a high level of orientation to continuous learning /liliDecisive, resilient, organized, and positive attitude /liliListening orientation; ability to operate in a multitasking and autonomous manner /li /ulh3We offer: /h3ulli6 months paid internship, 9am to 6pm, Monday to Friday schedule, 800€ salary per month /li /ul /p #J-18808-Ljbffr