Company Description Sutherland Bulgaria is looking formotivated International Customer Service Professionals to join ourdynamic' multicultural Team for our Spotify client. If you want tobecome part of an exciting' positive and truly internationalenvironment where you can develop yourself professionally' getcloser and work for industry global leaders in a variety ofsectors' then this is the right place for you. You will have thechance to meet new colleagues from all over the world' gain broaderexperience and improve your interpersonal skills throughout theprocess. Job Description Spotify is a leading music streamingservice provider' with over 422 million monthly active users as of2022. It offers digital copyright restricted recorded music andpodcasts' including more than 82 million songs. As a freemiumservice' basic features are free with advertisements and limitedcontrol' while additional features' such as offline listening andcommercial-free listening' are offered via paid subscriptions.Spotify is currently available in 180+ countries. You supportSpotify with E-mail support and through a messaging system(non-voice support) - no calls Qualifications Excellent Writtenskills in Italian (C1) - Good Verbal &, Written skills inEnglish (B2 or above) - Valid work-permit to work in the EU -Previous Experience in Customer Service is a plus, - Communicationskills and ability to maintain good relationship with customers'assisting them in finding the best solution, - Positive attitudeand great interpersonal skills' with a ", can do",attitude, - Ability to present complex information in a simple andunderstandable way, Your Tasks - Providing Email support for ourclients, - Answering to ''How to", and ''FAQ",questions, - Assisting with account and payment-based questions andproblems, - Providing assistance with troubleshooting. AdditionalInformation You will Get - Long-term job security with permanentcontract, - Additional health insurance and life insurance, - 21days of paid annual leave - 1.5h paid breaks per day, - Foodvouchers, - Clear career path within the company, - Ability to workfrom home after training in our modern Sofia office, - Competitivesalary, - World-class on-the-job training, MORE reasons to join ourteam - Fully digital employee services through eSignature, -Employee assistance program' including 24/7 access to psychologicalsupport, - Employee discounts portal' featuring over 20 exclusivediscounts, - Employee referral program, - Rewards and recognitionprogram, - Relocation package if you are relocating from anothercity or country, - Multisport card partially covered by thecompany, - In-house learning and development portals with trainingoptions for Certification, - Multiple events organized in theoffice for employee engagement as well as wellness initiatives, -Gift for birth or adoption, - Corporate social responsibilityevents and team buildings, - Exposure to global business knowhow.All your information will be kept confidential according to EEOguidelines.