Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health&Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
With the aim of strengthening the IT Team, we are recruiting a
IT Specialist
As a technical support specialist, you will help our employees and manage our IT systems. Your responsibilities will include resolving technical issues, maintaining security and stability, managing outsourced IT services, and interacting with business partners across the company.
Main responsibilities:
* Monitor systems and diagnose and resolve complex problems relating to hardware, software, network connectivity and business applications.
* Administer and maintain virtual and physical servers based on Windows Server and VMWare.
* Manage on-premises and/or hybrid file servers (cloud-oriented) and configure network infrastructure, including switches, firewalls (e.g. FortiGate and Cisco) and VPNs and wireless access points.
* Administer Active Directory, Group Policy, DNS and DHCP.
* Implement and monitor security policies to protect the network and corporate data.
* Perform data backup and recovery to ensure business continuity (disaster recovery).
* Manage operating system and application updates (patch management).
* Work closely with the L1 support team to provide training and efficiently escalate problems.
* Clearly and precisely document procedures, configurations and solutions to problems to improve the internal knowledge base.
* Participate in the design and implementation of new IT projects requested by the CIO or the business.
Requirements:
* Diploma or degree in computer science.
* 5-7 years of experience in a Level 2 IT support role, with project management skills.
* Excellent knowledge of Windows Server, Active Directory, Group Policy, and services like DNS and DHCP.
* Experience with VPN, wireless configurations and virtualization platforms (VMWare ESXi or Hyper-V).
* Good knowledge of Nutanix platform.
* Good knowledge of Azure Cloud, solid understanding of network concepts (TCP/IP, LAN, WAN), and management of switches (HP/Extreme), routers, and firewalls.
* Knowledge of Microsoft 365, Exchange Online. Experience with ticketing systems (e.g., Jira, ServiceNow) or similar systems.
* ITIL 4.0 Foundation certification.
* Experience with backup systems (e.g., Veeam, Acronis), monitoring tools and EDR systems.
* Good knowledge of English.
* Critical thinking, integrity, and teamwork skills.
Our offer:
* Open-ended contract.
* "B" grading of chemical pharmaceutical national collective agreement.
* Salary between € and €
* Collective Bonus and company Welfare.
Fidia benefits:
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.
Fidia Farmaceutici promotes parity and inclusion in all its actions.
All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.
All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.