Pubblicato il 16 giugno
Mansioni della posizione
Experteer OverviewIn this role you will provide technical support and troubleshooting to Apple customers at the Turin retail location, delivering the unique only-at-Apple experience.
You'll stay current on Apple products, Genius Bar processes, and repair options to enable efficient, high-quality repairs.
You will engage customers with empathy, identify needs, and guide them to suitable products and services while upholding Apple's inclusion values.
You'll collaborate with team leads to address recurring issues and share feedback to improve service.
This role offers hands-on impact in a fast-paced, customer-focused environment.
Retribuzione / BenefitsProvide technical support and troubleshooting for Apple hardware and software
ResponsabilitàDemonstrated technical expertise of Apple products and services
Ability to follow troubleshooting steps to identify root causes in a customer service setting
Strong interpersonal skills to xlwpduy navigate customer service issues
Willingness to continuously learn about Apple products, third-party products, and services
Ability to work in a fast-paced environment and balance multiple tasks
Team-oriented with accountability and discretion handling sensitive information
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