H3IT Desktop and Network Support Dispatch Italy /h3pEssential duties for the position include, but are not limited to the following:br/ppProvide onsite support to Authorized Users with operational and technical support and to meet specified SLAsbr/ppResolve incidents and problems associated with EUC equipmentbr/ppPerform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the futurebr/ppSupport Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segmentsbr/ppProvide repair and maintenance for mobile devicesbr/ppInstall, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)br/ppProvide software break/fix services and replacement of non-warranty assets for end usersbr/ppProvide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP outputbr/ppProvide warranty and break/fix support for networked printers and scannersbr/ppConfigure and support end users on mobile computing platformsbr/ppProvide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etcbr/ppCreate, change and remove printer configurations and queues based on requests and in accordance with SLAsbr/ppProvide on-site hardware support for general troubleshooting and problems for end user computing technologiesbr/ppProvide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.br/ppUtilize problem management database and systems to track and report on customer calls and requests.br/ppCommunicate technical information to technical and non-technical team and customers.br/ppDeskside support services as required.br/ph3Requirements /h3pExperience:br/ppRequires 4+ years of related work experiencebr/ppSound knowledge of imaging tools (Ghost, MDT)br/ppSound knowledge of data backup and recovery tools (USMT)br/ppInstalling, upgrading, and migrating to Windows 10br/ppDeploying Windows 10 in large enterprisesbr/ppConfiguring hardware and applicationsbr/ppConfiguring network connectivitybr/ppConfiguring mobile computingbr/ppMonitoring and maintaining systems that run Windows 10br/ppShould be able to communicate (written + Speak) in local + English language (minimum of B2)br/p #J-18808-Ljbffr