Position
We are looking for a part-time (32h) Client Advisor for Noventa Outlet (maternity cover).
The Client Advisor represents the Company with clients in our Outlet. He/She is a professional in the sales of luxury goods, and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their store.
Job Responsibilities
* Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
* Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
* Cooperates with colleagues in order to create a positive environment and pays attention to performance level
* Constantly maintains a tidy working place according to the Company guidelines
Sales
* Is responsible for the sales process following the Company standards
* Provides and maintains a high level of customer service
* Manages commercial relations with clients in order to ensure the highest level of satisfaction
* Be able to build and maintain clients relationship through CRM activities
Profile
* Relevant work experience as Client Advisor in a luxury environment
* Aligned with the Loro Piana brand identity and passion for LP products
* Strong luxury touch and approach
* Excellent interpersonal and relationship building skills
* Strong clientelling skills
* Fluent Italian and English