Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Social Media Platform in Athens. This position is perfect for individuals who are passionate about social media and eager to help users navigate their online experiences. As a member of our customer service team' you will assist users with inquiries and provide support in Italian. Key Responsibilities - Manage customer inquiries related to social media features' account issues' and platform policies via phone' email' and chat in Italian. - Provide users with guidance on how to use the platform effectively' including troubleshooting technical issues. - Assist with account setup' modifications' and privacy settings. - Resolve user complaints and provide solutions to enhance customer experience. - Document all customer interactions accurately in the CRM system to ensure continuity of service. - Collaborate with internal teams to provide users with updated information about platform features and changes. - Stay informed about social media trends and best practices to assist users effectively. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is a plus. - Previous experience in customer service' preferably in a technology or social media environment. - Strong communication skills and a passion for helping others. - Ability to handle multiple inquiries and prioritize effectively in a fast-paced environment. - Excellent problem-solving skills and a proactive approach to customer inquiries. - Familiarity with customer service software and CRM systems is desirable. - Willingness to work flexible hours' including evenings and weekends as needed. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More