PstrongRole purpose: /strong /ppThe Credit Collection Coordinator is responsible for the entire billing process for service charges and for managing collection activities, ensuring accuracy, timeliness, and smooth customer experience. They operate within the Commercial Team and collaborate with Finance, Operations, and Customer Care to ensure efficient revenue flow and compliance with the marina’s commercial policies. /ppbr/ppstrongKey accountabilities Decision ownership /strong /ppstrongBilling /strong /pulliDefine the billing calendar for service charges, utilities, and other commercial fees in coordination with the Regional Finance and Commercial Team, the Marina Manager, and the central accounting team. /liliVerify the accuracy of contractual data, rates, and consumption before issuing invoices. /liliCoordinate with the Operations team to validate delivered services and consumption data. /liliEnsure timely delivery of invoices to customers in accordance with the marina’s commercial procedures. /liliMonitor credit notes, adjustments, and tariff updates. /li /ulpstrongCash Collection /strong /pulliMonitor outstanding balances and payment status daily. /liliCarry out payment reminders in a professional manner, consistent with customer experience standards and marina policies. /liliCoordinate with Finance to ensure proper recording of payments. /liliPromptly report any critical situations or payment delays to the line manager in order to assess potential involvement of the legal team. /liliManage customer payment plans in accordance with commercial rules. /li /ulpstrongCommercial Support /strong /pulliSupport the Commercial Team in the administrative management of contracts (data entry, updates, renewals). /liliProvide customers with clear and timely information regarding invoices, due dates, and balances. /li /ulpbr/ppstrongCore Competencies, knowledge and experience /strong /pulliOrganisational and planning skills /liliTime-management skills with ability to prioritise tasks effectively /liliAbility to use initiative and think outside of the box /liliAttention to detail and problem-solving skills /liliExcellent communication (written and verbal) and presentation skills /liliStrong interpersonal skills, a proven team player with a “can do” attitude /liliA creative mind with an ability to suggest improvements /li /ulpstrongMust have professional / technical qualifications /strong /pulliFluent in English, both speaking and writing /liliFluent in Italian, both speaking and writing. Experience from working with Italian company will be an asset /liliBachelor's degree in Accounting, Finance, or a related field. /liliStrong understanding of accounting principles and financial regulations. /liliProficiency in accounting software and Microsoft Excel. Experience in Microsoft D365 would be highly appreciated. /li /ul